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Frequently Asked Questions

Does the rubber flooring smell?

Many of our products are manufactured right here in North America. We only use high-end polyurethane bonds that limit VOC’s, or “off-gassing”, to a small fraction of a percent- resulting in a non-toxic and safe product for both indoor and outdoor use. Because our products are made from premium recycled rubber materials, the smell will be much less than that from a traditional virgin, or synthetic rubber floor materials. There may be an initial faint odor which will dissipate in a short time.

You have several products that offer numerous applications. How do I know which product I should use?

Many of our products can be used almost anywhere, in fact, the applications are endless! Factors such as design capabilities, installation methods, and costs will play a role in your decision. Please contact a Perfect Surfaces representative to help you find the best product for your project.

Where is Perfect Surfaces located and where can you ship to?

Our headquarters is in Calgary, Alberta and we cater to the Canadian market; we also ship to any American location.

How are your products maintained?

Most of our products are easy to clean and maintain. A simple broom, vacuum, mop, or hose down are all that is needed! For extensive cleaning, only use cleaners with a neutral pH, or a degreaser with a sponge mop and water. It is important not to use cleaners with a high pH value, or petroleum-based products (including solvents, adhesives, and sealants) with your recycled rubber flooring.

Can I install your products myself?

Yes, all the products we offer are very simple to install with minimum tool requirements. In fact, many products we offer are interlocking and feature a loose lay installation method- which means no adhesive is required to hold the flooring in place. For any questions regarding the installation process, please feel free to contact a representative who will offer more assistance.

Can your products be used outside?

Yes, most of the products we offer are suitable for outdoor application. Our products will not rot, crumble, or deteriorate, and provide a wonderful slip-resistant surface for many outdoor surfaces.

Are there really that many tires to recycle?

North America is faced with the significant challenge of diverting or safely managing hundreds of millions reusable and waste tires each year, many which have been illegally dumped or stockpiled. We are proud it do our part by helping to reuse these tires!

How are your products safely converted into recycled rubber surfaces?

These stockpiles of tires are shredded down to their core elements, then the rubber is separated from all steel and metal filings to create a premium recycled crumb rubber. This premium crumb rubber is bonded with a urethane adhesive or vulcanized to form the recycled rubber products that you see today.

Why is recycled rubber considered better than virgin or synthetic rubber?

Virgin rubber is sustainable as it is derived from trees, and synthetic rubber also has a low impact on the environment. However, flooring that contains recycled rubber is a less expensive and more durable choice than virgin or synthetic rubber and is a better choice as far as environmental impact is concerned.

Why is recycled rubber so effective as a sound deadening material?

The process of shredding the waste tires into crumb rubber produces very small particles which, when bound together, contains millions of small air “voids”. As sound is forced to navigate across these voids, much of the sound energy (loudness) is dissipated through these voids.

How does recycled rubber compare to cork underlayment?

Cork is susceptible to mildew and rot, especially if water becomes involved. Because of this, cork requires some form of sealant to prevent such susceptibility- an expensive proposition at best.

How is your pricing compared to other suppliers?

Perfect Surfaces offers some of the most competitive pricing in the market. We can offer such pricing due to our large volume of materials.

What form of payments do you accept?

We accept Visa, Mastercard, bank transfer, E transfers, business cheques, and cash. Accounts may be set up with net 30 terms for repeat clients and dealers.

What thickness of rubber flooring should I use?

The heavier the objects that are being placed on the flooring and/or the higher amount of foot traffic, the thicker the flooring needs to be. Although, all thicknesses of our products are extremely durable and can handle extreme conditions.

What is Perfect Surfaces company policy on returns and shipping?

Our Company return policy and shipping disclaimer can be found here: (Shipping & Returns Policy).
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